Complaint Letter

Nichole Filipiak

Imlay City, MI 48444

nfilipiak@email.davenport.edu

 

December 4, 2012

 

Joshua Smith

Supervisor

Verizon Wireless

Consumer Complaint Division

5054 Bay rd

Saginaw, MI 48602

City, State, Zip Code

 

Dear Joshua:

Re: (account number, if applicable)

On November 30, 2012, I bought an iPhone 5 from your store at 5054 Bay rd, Saginaw, MI 48602 from Representative Javier Gomez.

Unfortunately, your product has not performed well (or the service was inadequate) because the phone keeps freezing up and working slower than anticipated. I am disappointed because as being an android customer, and switching to the iPhone, I was guaranteed exceptional satisfaction from this phone, and I have received none of that. Instead I have had nothing but problems with this phone not working properly

To resolve the problem, I would appreciate your company reimbursing me for the iPhone as well as not charging me a restocking fee like most customers would receive, due to the fact that it was supposed to be guaranteed satisfaction. Enclosed is a copy of my receipt and the bill that shows my usage and how poor the service was.

I look forward to your reply and a resolution to my problem and will wait seven to ten days from the date of this letter before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at (989) 780-6171.

 

Sincerely,

 

Nichole Filipiak

Enclosure(s)